The Army’s move of 1.4 million users to the cloud for email isn’t really about enterprise email after all.
Instead, the email-as-a-service is serving as a forcing function to fix long-standing process problems across the department.
Mike Krieger, the Army’s deputy chief information officer, said Tuesday the service and its partner, the Defense Information Systems Agency (DISA), which is hosting the email system in its private cloud, implemented the IT Infrastructure Library (ITIL) to smooth the transition. ITIL is an approach, similar to Lean Six Sigma or ISO 9000, to improve business processes.
“We have made more improvement on business processes between the Army and DISA than you could imagine,” Krieger said during the AFCEA D.C. Emerging Technology Symposium in Washington. “The biggest thing that enterprise email has done is establish some discipline in the Army and DISA on ITIL business processes. We didn’t have that.”
via Federal News Radio, continued here.