The IRS plans to spend $320 million over 10 years to improve its website, but the agency’s plans on how exactly it will do that remain unclear, according to a government watchdog agency.
The IRS has seen increased use of its website over the past several years, and more people are using its e-filing system. In 2011, nearly 80% of individual taxpayer returns were filed electronically, a system that is “more accurate, faster and less expensive for IRS than processing returns filed on paper,” according to a recent report by the Government Accountability Office (GAO).
The taxpayer’s overall income-tax filing experience could be improved by even more online tools, according to the watchdog agency, and the IRS said it’s focused on meeting that challenge with a new website that it will unveil in 2013.
The IRS might not see a proper return on its planned multi-million-dollar investment, however, because the agency “does not have concrete plans that define what additional online services the new website will ultimately provide and how much the services will cost,” according to the report.
via InformationWeek Government, continued here.