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USAJobs Site Glitches Point To Longtime IT Woes

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November 16, 2011
FedCyber Wire, Incidents
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Issues that plagued a revamp of the USAJobs.com website have root in historic problems at the Office of Personnel Management (OPM) in managing IT system development, according to federal watchdog agencies.

OPM inspector general Patrick McFarland testified before the House Committee on Oversight and Reform that the OPM lacks “institutional knowledge” on what it takes to build information systems in “a very deliberate, structured, and methodical way.”

This long-time problem at the agency likely led to issues thataffected users’ ability to access and successfully utilize the federal job site since a Oct. 11 relaunch, in which the OPM moved the site in-house from its previous version, which was hosted by Monster.com.

The IG has not had a chance to fully audit what went wrong with the site, which initially crashed due to higher-than-expected traffic. For weeks it was difficult for users to search and access profile and password features, among other issues.

However, McFarland said his office will begin two audits of the site to see what went wrong during this fiscal year, which ends Sept. 30, 2012.

via InformationWeek Government, continued here.