New online services from the IRS and the State Department are among those in the works to meet a new federal mandate to improve federal customer-service engagements.
In April the White House by executive order required federal agencies to develop plans to identify steps they would take to improve customer service.
This week agencies are posting their plans online, according to a White House blog post by Federal Chief Performance Officer Jeffrey Zients.
Specifically, the plans are supposed to show how agencies will adopt best practices from the private sector, develop service standards and track performance against them, and benchmark themselves against the private sector to improve customers’ experience.
The plans also were required to include a so-called “signature initiative” that specifically leverages technology to achieve goals.
via InformationWeek Government, continued here.