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Sienkiewicz: DISA focusing on customer service

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August 25, 2011
FedCyber Wire
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via Fierce Government IT

Five years ago the Defense Information Systems Agency shifted its focus from asset provisioning to managed services, said DISA Chief Information Officer Henry Sienkiewicz. Now, its taking on a new challenge: improving scalability and usability, he said.

“We don’t buy the actual assets anymore; we get them as a service,” said Sienkiewicz Aug. 24, while speaking at a FedScoop event in Washington, D.C. “How do we take it to the next step? How do we move beyond email and collaboration and how do we look fully inside the desktop environment?”

Continued here.