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Army, DISA pause enterprise e-mail for evaluation

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July 20, 2011
FedCyber Wire, Technology
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via Defense Systems

The enterprise e-mail project underway in conjunction between the Army and the Defense Information Systems Agency is taking a “30-day technical pause,” according to a DISA official.

Army officials made the decision after discovering some shortcomings in Army business processes as well as some technical and operational issues, according to Army CIO/G-6 spokesperson Margaret McBride.

“DISA is working with the Army to refine operational performance, and we are revising business processes to ensure the user’s experience is good .We expect to resume migrations soon — after these issues are resolved,” McBride said.

“We’re evaluating the transition procedures for effective service and looking to infuse some lessons learned,” Dave Mihelcic, DISA CTO, said on the sidelines of the AFCEA Cybersecurity Symposium on July 15 in Washington.

DISA and the Army have acknowledged some problems as they collapse the Army’s duplicative IT networks into a private cloud-based, enterprise-wide e-mail service that includes a global address directory. Eventually, the service may also replace Army Knowledge Online, its multi-purpose online portal.

Continued here.